Toll Free: 1-800-753-7702
Albany: 518-753-4500
Buffalo: 716-568-9503
About the Company:

  • Since being established in 1989, Quality Retail Systems has grown tremendously, earning the reputation of being a national leader in Point-of-Sale products, sales, and service. QRS also specializes in repairs of circuit boards, printers, monitors, touchscreens, and more for customers worldwide.
  • Quality Retail Systems is a locally owned and operated business with 40 employees, many of whom have tenure of 10 years or more.
  • Quality Retail Systems has been recognized both locally and nationally for excellence in sales, technical expertise and customer service.
  • We offer a base salary. Medical Benefits - 401k - Safe Harbor - Profit Sharing. Excellent earning potential based on performance
We are always interested in talking to good people!

Provides secretarial and administrative duties for one or more officers or managers. Candidates should be knowledgeable of corporate policies and practices as he/she will have access to confidential information. Work requires some analysis and use of initiative and independent judgment. The right candidate will be an integral part of our talented team, supporting our continued growth. We offer competitive compensation and an excellent benefit package.  
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Prospects, investigates and surveys, demonstrates, negotiates, and closes sales. Maintains follow up to insure continued customer satisfaction. We offer challenging responsibilities in a professional atmosphere where individual effort is recognized and rewarded. Applicants must be articulate, motivated, dependable, detailed & customer-service oriented. Candidates must be self-starting, able to sell value, work with a team, and able to persevere. Reports to the Sales Manager.
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Performs repair and maintenance of microcomputer equipment, printers, touchscreens and related equipment. Diagnoses, services repairs and maintains microcomputer equipment to the board component level including related POS equipment and printers. Maintains records of maintenance repairs; controls inventory of spare parts. Assists in evaluation of new equipment to be supported by the maintenance department. Trains other staff in maintenance, operation and repair techniques. Coordinated work with other areas and vendors as needed. Reports to the Repair Center Manager
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Supports all POS and Back Office systems, networks, by help desk, remote connect, and in the field. System support primarily includes Software Applications and Operating Systems, with research of software, then hardware repair (in the field or in-shop). Hardware includes POS terminals, all types of printers, cash drawers, magnetic card readers, scanners, scales, other POS peripherals, PCs and Servers. Available for On-Call hours (around the clock) and Saturday hours on a rotating schedule of approximately every fourth or fifth week. Includes company computer and cell phone. Advanced senior technicians may be delegated to perform hardware installs or occasional software system upgrades. Reports to the Service Manager.
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