Quality Retail Systems, Inc. is now doing business as Quality Restaurant Solutions

Quality Restaurant Solutions

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Hard Rock Cafe

The Win:

  • Quality Retail Systems (QRS), an Oracle reseller since 1989, was awarded the Hard Rock Café Oracle hardware refresh conversion business ahead of a Simphony roll out.

Keys to Success:

  • QRS has been a long-term preferred partner with Hard Rock, winning Hard Rock’s Technology Vendor of the Year Award multiple times.
  • QRS's “white glove” hardware staging and deployment services were key elements to securing a rollout of Oracle hardware in advance of a Simphony rollout.  QRS was able to meet the requirements of Hard Rock's complex conversion and roll out schedule.

Business Impact:

  • Speed and efficiency of hardware roll out readies the Hard Rock enterprise to support planned Simphony SaaS conversion.

"The Technology Partner of the Year has been an great partner for the past 6 years. They have been instrumental in providing excellent customer service via their "spare in the air" program where POS equipment can be dispatched to the cafes next day. This program has provided a significant cost savings to the cafes as well as less down time for equipment. QRS continues to partner with us to seek new and effective ways to keep our POS systems maintained and running for our Business.

Thank you Quality Retail Systems for your dedication and we look forward to our continued partnership in the future."
Hard Rock Café — Technology Partner of the Year

"I have been working with QRS for over 10 years, with approximately 600 various TSR and QSR new units opened in that time . Myself and company have never had any concern when calling for support or ordering new hardware. Always a simple process and executed with the utmost professionalism."
Dustin Lassuy — SSP America

SSP America

"Stanford Hotels has been working with QRS and Jason for last 7 years for all our POS needs, we have got excellent service and very competitive pricing consistently, we look forward to working with them for many more years to come."
Munish Saraup — Stanford Hotels Corporation

Stanford Hotels Corporation

"QRS has been a true partner and one of the greatest vendors to work with. The service and commitment they bring has always been a “how can we help” and never a “we cannot do that”. In my top 5 best vendors of all time."
Christopher Barnett — Live Nation Entertainment

"We would love to show appreciation to our QSR Vendor for their exceptional dedication and expertise in providing top-notch service to Texas Roadhouse Restaurants over the past three years. Having successfully repaired over 14,000 kitchen and thermal printers, their commitment to excellence is truly commendable. Their efficient and reliable solutions have undoubtedly played a crucial role in ensuring the smooth operation of Texas Roadhouse's FOH and BOH. The vendor's consistent performance and ability to meet the demands of such a high volume of repairs speak volumes about their professionalism and technical ability. Their contribution has undoubtedly been instrumental in maintaining the seamless flow of operations for Texas Roadhouse, and their exemplary service deserves sincere appreciation."
Anes Fazlinovic — Texas Roadhouse

Texas Roadhouse

"The relationship you've forged with us has been seamless and I appreciate the efforts you've made to make it as painless as possible for us. My team has mentioned numerous times how prompt your staff is with the repair and the work quality."
Paul G.
Director, Retail Technology — Specialty Brands