Tech Support & POS Specialists
The Customer Service Center is the heart of QRS. Our customers can access us anytime, anywhere, and for any reason. We strive for 100% customer satisfaction. In fact, we have several support programs in place to receive your call and/or your feedback.
All of our service technicians are dispatched through our Customer Service Center. This allows us to maintain one centralized customer service database to ensure accurate reporting and to track the performance of all of our systems' equipment. The primary reason that we can offer our customers high-quality service is found in our competent staff, management, and our certified technicians. Our average technician receives extensive training to ensure we have the best team in the industry.
In addition, you can call and speak directly with our POS specialists regarding any operational problem you may encounter. Questions on sales and analytics, database programming or day to day operation are no problem for our product support line which has been proven to be invaluable. Our commitment to quality and dependable customer service is paramount to both you - and us.
You are guaranteed to speak with a live person Monday - Friday from 8:00 a.m. - 5:00 p.m. Our receptionist will assist you and automatically route the details of your concern to your assigned manager. A time frame is immediately given for the concern to be resolved, and a customer concern is considered resolved when the customer has indicated that they are satisfied with our resolution. We offer a full range of services, including:
- Onsite Maintenance Agreements
- Onsite Extended Coverage Maintenance Agreements
- Onsite 24-Hour Maintenance Agreements
- Onsite 24-Hour Time & Materials Service
- Depot Maintenance
- Depot Time & Materials Services
- 24-Hour Help Desk Support
- POS Installations & Training
- In-House Customer Training
- On-Site Customer Training
- Carry In Services
- Parcel Packaging & Shipping